This Policy covers only data collected through the Website and not any other data collection or processing, including, without limitation, data collection practices of other web pages to which we link or data that we or our affiliates collect offline or through websites, products, or services that do not display a direct link to this Policy. Occasionally, we may refer to this Policy in notices and consent requests related to surveys and special-purpose web pages, for example, our Careers web pages; under such circumstances, this statement applies as modified in the particular notice or consent request (e.g., with respect to types of data collected or purposes of collection).
TYPES OF DATA AND COLLECTION METHODS
When you visit the Website, you can access the website without revealing your identity. At times, Agent Auction may ask you to provide certain information about yourself by filling out and submitting an online form. Completing the form is optional. If you elect to participate in these programs by completing the form, Agent Auction may require that you provide your contact information; which may include your name, mailing address, e-mail address or other personally-identifiable information.
INFORMATION YOU SUBMIT
When you request information, subscribe for a service, register as a user, respond to an online survey or otherwise actively send us data, we usually collect data, including but not limited to, your name, email address(es), mailing address(es), telephone number(s), and certain information related to the business you represent. In each such instance, you will know what data we collect through this Website, because you actively submit it. When you submit personal information to Agent Auction, you understand and agree that Agent Auction and its affiliates may access, store and use your customer profile.
INFORMATION WE AUTOMATICALLY COLLECT
As part of the standard operation of this Website, we may collect information from your computer or mobile device, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Website, and if you are accessing our Website with your mobile device, type of mobile device. In addition, we may collect information about how you use our Website, such as the date and time of your visit, the areas or pages viewed, the amount of time you spend viewing this Website, the number of times you return and other click-stream data.
COOKIES AND WEB BEACONS
COLLECTION PURPOSES, USE OF DATA
We use the data we collect for the following general purposes:
- Respond to requests for information.
- User registration.
- Subscription requests.
- Conduct the online auction feature.
- Administer, protect and improve our Website and our systems.
- Better understand the preferences of our visitors.
- Identify server problems.
- Compile aggregated statistics about Website usage.
- Help personalize your user experience of our Website.
- Improve our products and services and other internal business purposes.
- Provide you with information about new releases, news, and other communications.
- To the extent permitted by applicable law, we may combine the various types of data that we collect.
- Any other use we describe at the point where we collect the data.
Our Website may provide interactive features (such as surveys) that allow you to disclose information directly to us. Your participation in such interactive features is completely voluntary and Agent Auction assumes no obligations or responsibility with respect to the information you provide or share through such interactive features. To participate in these interactive features, we may require you to register with us and provide certain information such as your name, company name, email address, location, phone number, and desired display name (which may be viewable by other users of the interactive features). We may use the information you provide during the registration process for analytical and development purposes (such as to make product or service enhancements) and to enable you to use the interactive features and to manage your account. You may also be able to personalize our interactive features by voluntarily providing additional information such as your location, instant message contact information, web site address, occupation, and other information. Our interactive features may also allow you to upload an avatar or other graphical representation of yourself. If you voluntarily provide such additional information, it may be viewable by other users of the interactive features – so you should not provide information you do not want other users to see.
WHERE WE STORE AND PROCESS DATA
Data collected for this Website is housed in the United States of America.
DISCLOSURES OF PERSONALLY IDENTIFIABLE INFORMATION
We are not in the business of selling or renting your information to telemarketers and do not share your personally identifiable information with others, except as follows: We may freely share your information within the Agent Auction group of companies. We also share your information with agents and service providers who use the data only on our behalf. Portions of our Website may offer services or information specific to identified partners or customers (such the payment gateway) and in such cases, we may share your personal information and activities on our Website with the identified partners or customers for their business use, as it will enable them to provide their respective business services to Agent Auction. We may also share your information as required by law or in the interest of protecting or exercising our or others’ legal rights, e.g., without limitation, in connection with requests from law enforcement officials and in connection with court proceedings. We may share or transfer your information in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business. Also, we reserve the right to fully use and disclose any information collected via the Website that is not in personally identifiable form.
Transmissions over the Internet are never 100% secure or error-free. However, we take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. It is your responsibility to safeguard any password and User ID you use to access the Website and to notify us through [email protected] if you ever suspect that this password or User ID has been compromised. You are solely responsible for any unauthorized use of the Website conducted via your password and User ID.
Agent Auction CUSTOMER CARE PORTALS
Agent Auction customers/users typically access a support system, accessed inside your customer user area, when requesting technical assistance and other customer activities. These systems are database driven and require a user account to be accessed. The systems use the SSL (Secure Sockets Layer) protocol to ensure secure data transfer.
Our Career Section is managed through a 3rd party vendor application. This application uses the SSL (Secure Sockets Layer) protocol to ensure secure data transfer. Agent Auction doesn’t capture data itself other than temporary page request data, which is deleted immediately after the session ends. Most of the data captured through 3rd party systems is kept indefinitely. Temporary cookie data is deleted right after the session ends. Persistent cookies are stored on a user’s hard drive until it expires or until the user deletes the cookie.
In connection with Agent Auction 3rd party systems that utilize user profiles (Registration, Career Section, Payment Gateway, Agent Auction Customer Care portals) allow the user to delete their profiles, change their information and passwords whenever they like. In connection with promotions or other projects, Agent Auction may ask you specifically whether you have objections against a certain kind of data use or sharing. If you opt-out under such circumstances, we will respect your decision. To opt-out of receiving further commercial email or to unsubscribe from services, please notify us through [email protected] Please note that our affiliates and other data recipients have their own data privacy policies, which may differ from ours and you would have to contact them separately with respect to opt-out requests.
ACCESSING, REVIEWING, AND CHANGING YOUR PERSONAL INFORMATION
Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Agent Auction password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Agent Auction that your password has been compromised and change your password.
LINKS TO OTHER WEBSITES
Our Website may contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide when visiting such sites and such sites are not governed by this Policy. You should exercise caution and look at the policies applicable to the website in question.
NO SPAM, SPYWARE, or SPOOFING
This Website is not a general audience website, and its related sites, applications, services, and tools are not intended for children under the age of 18. We do not knowingly collect personal information via our websites, applications, services, or tools from users in this age group.
These terms of privacy provide that all disputes/claims or cause of action between you and Agent Auction will be resolved by BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this agreement. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a Judge or jury and YOUR CLAIMS CANNOT BE BROUGHT AS CLASS ACTION. The mediation and arbitration, if any, shall take place in the City, State, and County of California (unless another location is mutually agreed to by the parties involved). Any award rendered shall be final and conclusive upon the parties. The costs and expenses of the mediation and arbitration shall be shared by the parties, provided, however, that the arbitrator shall award to the prevailing party, if any, the reasonable costs incurred by the prevailing party in connection with the mediation and arbitration. If the arbitrator determines that a party was the prevailing party on some but not all of the claims and counterclaims, the arbitrator may award the prevailing party an appropriate percentage of the reasonable costs and attorneys’ fees incurred by the prevailing party in connection with the mediation and arbitration. The prevailing party in such action shall be entitled to recover its reasonable costs incurred in connection therewith, and if it is determined that a party was the prevailing party on some but not all of the claims and counterclaims, such party may be awarded an appropriate percentage of the reasonable costs it incurred in connection therewith.
EFFECTIVE DATES, AMENDMENTS
This Policy is effective as of January 1, 2014. We reserve the right to change this statement from time to time and in our sole discretion. We reserve the right to change, modify, add or remove portions of this statement at any time, but will alert you that changes have been made by indicating on the statement the date it was last updated. When you visit the site, you are accepting the current version of this Policy as posted on the Website at that time. We recommend that users revisit this Policy on occasion to learn of any changes.
Please feel free to contact us with any comments, questions, complaints or suggestions you might have regarding the information practices described in this Policy by emailing us at [email protected]